7 ways members may expect you to improve in 2018 because of Customer Experience

How does the increased focus on Customer Experience across sectors impact your members' expectations? Here are seven areas to focus on to provide a great member experience in 2018.


Anna Bjorkman- March 23rd, 2018

Guest blog: How to run a Masterclass for your members

Running masterclasses for your members can be a great way to give existing members value and recruit new ones. Kimberley White, Project Coordinator at Textiles Scotland shares her top tips with us.


Kimberley White- February 10th, 2018

The 5 most shared tips for membership organisations in 2017

What topics resonated the most with the membership sector in 2017? To get an idea we looked at the most shared content.


Anna Bjorkman- January 12th, 2018

Young member perspectives: Benefits of an online community

We spoke with 4 young members of The Rank Foundation who have been using their online community during 2017. Here are their thoughts.


Anna Bjorkman- December 16th, 2017

GetApp Lab uncovers the importance of online member portals - Our thoughts on the 2017 Membership Management Report

We looked at the GetApp Lab Membership Management report. Here are the findings that stood out to us. 


Anna Bjorkman- December 8th, 2017
Rank Foundation
University of Glasgow
International Research Society for Public Management
Saltire Foundation